COURSE OUTLINE • DURATION: 1 day

 

Essential Administration Skills

• Identify the skills and values which are required in the current market conditions

Working Together as a Team

• Recognise the stages of team development
• Identify your role in a team
• Identify different behavioural styles and how to work best with each one

Business Writing

• Recognise the principles of good business writing – current trends
• Structure your writing appropriately

Communication Skills

• Develop rapport through effective listening
• Learn how to be a better listener
• Effective principles for dealing with conflict

Event Management

• Identify the event management process
• Establish time saving processes for planning your event and ensuring actions and plans are communicated effectively to the team

Juggling Multiple Responsibilities Effectively

• Identify processes for making better use of your time including multi tasking
• How to gain control of your time by communicating your needs to others

Professional Development

• Critical strategies needed for career development
• Successfully prepare for your performance appraisal