COUSE OUTLINE • DURATION: 2 days

 

The Personal Assistant/Executive Assistant Role

• Identify the skills required to enhance your contribution to the
  management team in this constantly evolving role

Working with Your Manager and other Team Members

• Understand your Manager's behavioural style
• Use the behavioural style analysis to influence your manager, multiple
  managers and the team
• Ensure systems are in place to manage work between you
  and your manager
• Identify how you and your manager can improve your relationship

Written Communication

• Identify techniques of sound report writing
• Write a report

Self Management

• Manage your time more effectively to reduce stress
• Identify the four quadrants of time management so you spend the
  most time in the quadrant that really counts

Verbal Communication

• Use representation systems to influence those you work with

Project management

• Explore how using cause and effect diagrams, stakeholder analysis
  and brainstorming tools can help plan and organise a project
• Learn how to manage conflict that may arise in a project
  team environment

Problem solving, decision-making and lateral thinking

• Assess and solve problems using well known models
• Explore how lateral thinking can help you be a better problem solver

Professional Development

• Where to from here? Criteria to consider when compiling your
  professional development plan
• Identifying further training for your role