Management skills for Executive Assistants/Personal Assistants

COURSE OUTLINE • DURATION:  1 day

Examination of the management role

• Identifying what skills and attributes are required to be an effective manager
  
• Understand the importance of the bigger picture
• Recognise the common pitfalls in management and how to avoid them
• Leadership versus management

Managing an Organisation’s Most Important Resource – People

• How to foster effective team work
• Recognising what motivates people and how to deal with flagging motivation
• Undertaking formal and informal performance appraisals – giving encouragement and dealing with unsatisfactory performance
• Managing conflict – using negotiating skills to get an outcome
• Recruitment – development of sound interviewing and selection techniques
• Empowering staff through an eight step delegation process

Managing Budgets

• Critical steps to effective budget management
• How to manage a budget deficit
• Understanding financial statements

Communication Methods

• Developing superior listening skills to obtain rapport with people
• Recognise diversity in your team and ways to handle this

Improving Your Performance

• Developing an action plan to increase your performance for ongoing improvement

This intensive and interactive one-day course is aimed at Executive Assistants/Personal Assistants who are first time Managers. This course will ensure participants develop effective techniques for managing people, time, money and themselves.