Enhancing your EA/PA Skills
COUSE OUTLINE • DURATION: 2 days
The State of the Profession
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Identify the skills required to enhance your contribution to the management team in this constantly evolving role
Working with Your Manager and other Team Members
- Understanding your Manager’s behavioural style to allow better communication
- Improving your relationship with your Manager
- How to get what you need from your Manager, multiple managers and the team and solve any conflict effectively
- Effective use of systems to manage work between you and your manager eg diaries, e-mail
Communication
- Principles of good communication
- Recognise what business writing will get you noticed
- Confidently get your message across when working with the management team
Self Management
- How to manage your time more effectively and reduce stress
Leadership
- How you can be a leader in the office
Problem solving and decision making
- Be able to make good decisions
- Assess and solve problems using well known models
Project management
- A brief overview of proven techniques to effectively plan and organise a project
Professional Development
- Drawing up your own personal development plan
- Identifying further training for your role

