COUSE OUTLINE • DURATION: 2 days

 

The Personal Assistant/Executive Assistant Profession

• Identify the skills required to enhance your contribution to the management team in this constantly evolving role

Working with Your Manager and other Team Members

• Understand your Manager’s behavioural style to assist in improving the relationship with your manager
• Influence your manager, multiple managers and the team to achieve goals
• Ensure systems are in place to manage work between you and your manager

Self Management

• Manage your time more effectively to reduce stress
• Identify the four quadrants of time management so you spend the most time in the quadrant that really counts

Written Communication

• Identify different reporting formats
• Learn how to effectively structure reports

Verbal Communication

• Confidently get your message across when working with the management team
• Solve conflict effectively

Project management

• Learn proven techniques to effectively plan and organise a project through this brief overview

Problem solving, decision-making and lateral thinking

• Assess and solve problems using well known models
• Explore how lateral thinking can help you be a better problem solver

Professional Development

• Where to from here? Criteria to consider when compiling your professional development plan
• Identifying further training for your role