COUSE OUTLINE • DURATION: 2 days

The State of the Profession

• Identify the skills required to enhance your contribution to the management team in this constantly evolving role

Working with Your Manager and other Team Members

• Understanding your Manager’s behavioural style to allow better communication
• Improving your relationship with your Manager
• How to get what you need from your Manager, multiple managers and the team and solve any conflict effectively
• Effective use of systems to manage work between you and your manager eg diaries, e-mail

Communication

• Principles of good communication
• Recognise what business writing will get you noticed
• Confidently get your message across when working with the management team

Self Management

• How to manage your time more effectively and reduce stress

Leadership

• How you can be a leader in the office

Problem solving and decision making

• Be able to make good decisions
• Assess and solve problems using well known models

Project management

• A brief overview of proven techniques to effectively plan and organise a project

Professional Development

• Drawing up your own personal development plan
• Identifying further training for your role