COUSE OUTLINE • DURATION: Half day

• Decide whether e-mail is the appropriate method for your message
• Structure e–mails in both subject line and body to ensure they are read, and you receive a timely response from e-mails you send
• Ensure replies to e-mails are responded to appropriately
• Recognise what you should not do with e-mails
• Control your e-mail before it controls you – tips on managing your e-mail including using folders, flags, colour coding, rules, out of office reply, inserting signature blocks
• Recognise when it is appropriate to use the cc, bc and reply all functions

This course can be customised for those organisations where staff are required to reply to external customer requests for information via e-mail. Enquire here.